Last updated: July 29, 2026
This Privacy Policy explains our policies and practices regarding the gathering, use, and disclosure of your information when you use our website and services (the “Service”).
We use your personal information to deliver and improve the Service. By using the Service, you consent to the collection and use of your information in accordance with this Privacy Policy.
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
If you have consented to receive text messages from Total Medical, you may receive messages related to:
Appointment reminders
Follow-up messages
For full details on SMS messaging, including message frequency, fees, and how to opt out, see our Terms & Conditions.
For this Privacy Policy:
Account means a unique account created for you to access our Service or parts of our Service.
Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Total Medical, operating in Texas, USA.
Cookies are small files that a website places on your computer, mobile device, or any other device, which, among other things, include information about your browsing history on that website.
Country refers to Texas, USA.
Personal Data is any information that relates to an identified or identifiable individual.
Service Provider means any individual or company that processes data on behalf of the Company — third parties we engage to enable the Service, provide the Service on our behalf, perform services related to the Service, or help us analyze how the Service is used.
Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Total Medical, accessible from totalmedicalmd.com.
You refers to the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Personal Data
Whether you use our consultation request form, send us an email, or call our office, we only collect the information you freely provide to us. To respond to your inquiry, we may collect the following information from you:
First and last name
Email address
Phone number
City / State
Primary condition or reason for inquiry
Any additional message or details you choose to share
Usage Data
Usage Data is collected automatically when using the Service. Usage Data may include information such as your device’s Internet Protocol address (IP address), browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When you access the Service by or through a mobile device, we may collect certain information automatically, including the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.
We use Cookies and similar tracking technologies to track activity on our Service and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
Necessary / Essential Cookies. These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features.
Cookies Policy / Notice Acceptance Cookies. These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies. These Cookies allow us to remember choices you make when you use the Website, to provide a more personalized experience.
Tracking and Performance Cookies. These Cookies are used to track information about traffic to the Website and how users use the Website.
The Company may use Personal Data for the following purposes:
SMS Consent: SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
To provide our Service, including to monitor the usage of our Service.
To manage your requests: to attend to and manage your requests to us.
To contact you: by email, phone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to appointments, follow-ups, or other services you have requested.
We may disclose your Personal Data to Service Providers who help us operate the Service — for example, staff and physicians involved in responding to your inquiry, or vendors who help us send appointment communications. We do not sell your Personal Data.
The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Legal Requirements
The Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or where the Company believes in good faith that such action is necessary to comply with a legal obligation, protect the rights or safety of the Company, our users, or the public, or investigate, prevent, or address wrongdoing in connection with the Service.
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us.